Patient Admission Information

General
Please ensure your pet is reasonably clean and dry on the day of surgery to reduce the risk of infection. Remembering that your pet may not be washed for up to 3 weeks after their operation So, if you want to wash them before surgery just make sure they have at least 24 hours to dry.

Fasting
Any patient requiring sedation or general anaesthesia will be required to be fasted. Please do NOT feed your dog or cat any food after 9:00 pm the evening before surgery. You can leave water available up until they come into hospital.

If your animal is less than 4 kilograms, diabetic or is on long term medications then you should consult a veterinarian to obtain specific instructions regarding fasting and/or medication administration. 
Exotic patients, such as rabbits and guinea pigs should NOT be fasted.

Admission times
Please bring your pet into the hospital between 8:30 am and 9:30 am on the morning of the procedure. Please bring in any medications your pet is currently taking, as well as any pet insurance claim forms if applicable.

You will need to allow 10 to 15 minutes for patient check-in.
This is to enable your veterinary nurse to obtain contact details for the day, discuss and design a care package, answer any questions you may have and to sign a consent form.

If you are in a rush, you may wish to obtain a copy of the consent form prior to the day of hospitalisation and complete it before you arrive. Alternatively, you may elect to check your pet in earlier than 8:00 am or the evening before the scheduled day of surgery ( this is by prior arrangement only).
 

Discharge
Unless you hear from us sooner please call the hospital between 3:00 pm and 4:00 pm the afternoon of the procedure to confirm when your pet will be able to go home. Discharge times vary with the procedure performed, variable recovery times in different patients and order in which our procedures are performed on the day.
 

Additional Information
If you have any questions about any of the above, or regarding the procedure(s) to be performed, or if you would like an estimate, please ask one of our friendly staff members to assist you. You can ask during check-in, come into the clinic during open hours or call us on (03) 9569 5353, whichever is more convenient for you.

Location

Find us on the map

Office Hours

Our Regular Schedule

Monday:

8:00 am-7:30 pm

Tuesday:

8:00 am-7:30 pm

Wednesday:

8:00 am-7:30 pm

Thursday:

8:00 am-7:30 pm

Friday:

8:00 am-7:30 pm

Saturday:

8:30 am-1:30 pm

Sunday:

9:00 am-1:00 pm

Testimonials

Read What Our Clients Say

  • "Absolutely incredible service and the best veterinary experience we have ever had. Every time we visit Progressive Vet Care, we are blown away by the attentiveness, professionalism and care shown by Dr Tim and the team. Dr Tim is highly capable and we feel very confident that our dog is in his care. Dr Tim always has time and goes above and beyond in answering our questions and providing a great service. I highly recommend Progressive Vet Care. I seriously cannot think of a single improvement to this practice as everything is already so well done."
    Shavini
  • "Fantastic friendly and professional service at this practice -so glad we have found this vet!"
    Adriana
  • "Tim and the team run an amazing vet practice at Progressive Vet Care. Gus the pug nearly died when he ate a keyring last year but Tim saves his life, quite literally. We are blessed to have such a great vet around the corner and their renovated practice is beautiful."
    Pip
  • "I highly recommend Progressive Vet Care. I used to take my dog to a different vet clinic for 10 years but when my dog got very sick, I just didn’t feel right and looked for a different clinic. Thank god I found Progressive Vet Care. Dr Tim was spot on with diagnosis and he & his team did everything they could for Leo. It was a very sad experience for our family to say good bye to Leo but I was so grateful to Dr Tim for his professionalism, loving care and compassion towards both Leo and our family. I wish I knew Dr Tim 10 years ago and took Leo to this fantastic clinic from the first place."
    Shinko
  • "Our first experience with Progressive Vet Care and extremely happy. Our dog needed emergency surgery which is always stressful to hear. Dr Tim was very supportive and gave us options to consider. He saw us on short notice on a Friday night and managed to fit our dog in Saturday morning for the surgery. Highly recommend !"
    Kerrie
  • "I brought my puppy here for his first visit and the staff were so helpful and attentive. A welcoming and happy environment, glad I chose this place!
    (And thanks for the help over the phone when I had concerns about my puppy, the girls at reception are so lovely!)"
    Stefani
  • "We were so grateful to Dr Tim (Bowden) and the team at Progressive Vet Care for their care and treatment of our very special Jack Russell x in the last few weeks of her life. I discovered the practice through looking for a vet that was open on a Sunday. They also have an emergency number to talk through concerns after hours. Dr. Tim was so thorough and patient in explaining all the options. We had the best, most compassionate care I could have wished for."
    Roz
  • "If i could give 10 stars i would. Dr Tim is a miracle worker he has fixed up my little Lolly and is always super attentive and thorough. Could not recommend this place any more.
    Love it!"
    Andy
  • "Exceptional service and trust. I recommend this vet clinic to any friends who welcome a new pet into their home. They work closely with rescue groups, the vets are very knowledgeable and the team who coordinate the reception are wonderfully friendly and easy to deal with. Won't be taking my doggo anywhere else!"
    Tassie
  • ""I adopted my cat from progressive vet care, he is the most beautiful loving boy, not only did they take amazing care of him as a new born kitten, they provided wonderful health care to him and have continued with such great care of him with each of our visit, such a wonderful team""
    Katrina
  • "The experience we had with Progressive Vet Care was outstanding. Both Dr Tim and the other staff members were efficient and helpful. Also very compassionate towards our dog Millie when she was desexed and afterward care. Soon we will need to take her for her vaccinations. There is definitely no other place I will take my Millie. Well done guys and many thanks."
    Maryanne
  • "We were very happy with Progressive Vet Care. Dr Tim was very thorough and even called up four days later to check on the progress of our whippet after his treatment and advise. I am going to bring all my animals to this vet clinic in future."
    Jessica